EA Operating Model · Tier 2 of 5

Enterprise Architecture — Consultative.

EA is helpful when asked. The gap to influence is visibility. Principles aren’t encoded, ADRs are inconsistent, the capability model isn’t consulted in investment decisions. The next moves make the easy choice the architecture-aligned choice.

~40% of EA functions per Gartner EA research. Helpful when invited; uneven across business units. Limited measurable outcome influence.

What this tier actually looks like.

The EA function exists. Some delivery teams invite architects in early; many don’t. The architecture principles document is updated annually; nobody reads it. The capability model is a project artefact, not a living instrument that drives investment.

You probably have:

Why most teams get stuck here.

Consultative-tier EA functions stall because the work product is artefacts, not behaviour change. Three patterns that keep teams here:

The three substrate moves to the next tier.

1. Encode the top 3 principles. Subtract the rest.

Pick the principles most cited and most violated. Encode them as OPA / Kyverno rules, platform module defaults, or paved-path scaffolds. A principle nobody can violate without warning is a principle. Subtract the rest from the principles doc — if they’re not enforced, they don’t exist.

2. Federate. Embed an architect in the top 2 streams.

Stop trying to scale from the centre. Central EA team owns cross-cutting concerns; embedded architects sit in the highest-coupled streams (typically payments, identity, data, AI). Dotted-line to central. Team Topologies calls this stream-aligned EA.

3. Tie capability investment to outcome metrics.

Make the capability model a real instrument. Every major investment decision uses it; every quarter, outcome metrics per capability are reported to the board. The function stops being “EA people work on architecture artefacts” and becomes “EA people make sure the next $5M lands on the highest-leverage capability.”

What changes when you cross.

This is the Governed tier. ~20% of EA functions reach it. The jump from Governed to Enabling (~8%) is what crosses from “works inside the EA function” to “encoded as a property of the org.” See The encoded enterprise architect essay.

Run the diagnostic.

To find out whether your team scores at this tier or another, run EA Operating Model. It takes 2–4 minutes and surfaces both your overall tier and the capability breakdown that shows you where the move starts.

For the bigger picture: the compound diagnostic takes results from all six diagnostics and shows you the substrate gap that bounds your overall delivery, not the per-discipline symptom.